Your rights to return goods are protected in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations of 2013.

Under this act you are entitled to cancel your order and receive a full refund up to 14 calendar days from after you have received the item. This refund policy also applies even if you change your mind and no longer want an item. The refund processed will include the minimum postage costs you could have chosen when placing your order, however you are responsible for the cost of returning the product/s to us.

Prior to returning any items you must notify us of your intention to cancel your order and you must return the item to us by a recorded/tracked delivery service within 14 days of notifying us of your cancellation. Jalex will refund your money within 14 days of receipt of a returned item after it has been inspected. It is your responsibility to take all reasonable care and due diligence of any items to be returned, including all its packaging, up until the time we receive them back. Any damage will result in us being unable to refund part or all the money you have paid.

Items can only be returned to us if they are unopened, unused and in the same condition that they were received from us unless faulty. The 14-day limit to request a refund does not apply to any item which is faulty, unfit for purpose, or not as described at the time you placed the order. For damaged and faulty items, you have 30 days to arrange a return/refund unless its being returned under the warranty period. Any goods deemed used, damaged, unless first informed as such or outside the 14-day period may be returned to the customer at their expense.

When sending items back please do not stick any labels to the products themselves, their packaging or boxes that may case damage when removing as this will invalidate your return.

Please do not send back in black bin liners, carrier bags or simply in its own box which could cause damage.  Items need to be securely packaged to prevent damage.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforce ability of the remainder.


You may be eligable for free returns via PayPal.

If you pay via PayPal, then you may be eligible for free returns. Firstly, you will need to activate this feature on your PayPal account. You will then need to send the goods back to us as described below. Then, you just need to follow the steps as outlined by PayPal to get refunded the return delivery charges...

Whether you purchased something from the UK or anywhere in the world, PayPal will cover up to 12 returns on eligible PayPal purchases*. PayPal will reimburse you for up to £15 per request.

1. Return your item

Follow the seller’s return instructions for your purchase. Remember to keep a copy of your return shipping receipt.

2. Submit a Refund Request

Log in to your PayPal account, select the purchase you returned and click on “Request return shipping refund”. Submit the return shipping request form, along with proof of your return within 30 days.

3. Receive your refund

If your claim is approved, PayPal will send a refund of up to £15 to your PayPal account within 10 business days. *


* Check terms & conditions and all eligibilites with PayPay by logging into your PayPal Account.